1

Booked 2 executive king bedroom for the family, ended up getting 2 separate rooms in separate floors. No king bed and twin instead, had trouble getting the baby sleep. Booked a non smoking room and ended up in a room that was stinking cigarettes.Arrived late tired from king flight, no hot water to bath, slept dirty. Front desk was rude and argued we didn’t book king bed and twin instead, they had generously upgraded us to king. While complaining about the smoke, he said will spray perfume!!

4

Effective hotel close to research centre.Relatively basic but spacious rooms and good wifi connection

5

The Liwa Hotel is an oasis within the city. It is so quiet and peaceful. The Liwa really helps to relax you, especially after a 10-hour flight. Not too far from the airport, and not too hard to find with Google Maps. The staff was respectful and helpful, no problems what so ever there. The breakfast (for an additional price) was a little different every day and very tasty. I did have a bit of trouble obtaining water with my meal the first day, but the staff remembered me the next day and had the water ready and waiting! Some reviewers complained of not having other diversions nearby like restaurants, cinemas, etc. but if you are looking for a place to unwind, enjoy each others company, and not necessarily leave the grounds everyday, this is the place for you. My husband and I enjoyed it immensely and are already making plans to return for a longer stay next year.

1

There was a problem between Expedia and this Hotel. Expedia had confirmed my booking in this hotel. But the hotel said that they were not aware of it. I dont know who is right. Money was already debited from my card. After 1.5 hours of phone calls to the Expedia, finally the hotel arranged some alternative place. Hence, I am giving bad rating to this Liwa hotel.

5

The staff were a pleasure to deal with. Everyone from the bellboys to the reception desk to the restaurant staff were genuinely helpful and caring. Hats off to the person who staffed the hotel. When you have good people, youll have good customer service. And get good reviews. Of course, it helps if we, as customers, say please and thank you to the staff. A small thing that reaps its own rewards.